dhak8's Privacy Policy

When you register, log in, or use our services on dhak8, we may collect the following information:

1.1 Information You Provide Directly

• Full name, date of birth, and national identity card details (for age verification)
• Email address and contact details
• Username and password provided when creating an account
• Financial transaction information — deposit and withdrawal details (bKash, Nagad, Rocket, Upay, or bank transfer)
• Documents submitted for identity verification

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device information
• Time and date of site access, page view history
• Information collected from cookies and similar tracking technologies
• Gaming activity and transaction logs

1.3 Information Received from Third Parties

• Information received from identity verification services
• Transaction confirmations from payment processing companies
• Information from fraud prevention and security services

dhak8 uses your information for the following purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Ensuring deposit acceptance and withdrawal processing
• Providing gaming and casino services
• Storing your gaming history and account information
• Managing your VIP level and bonus rewards

2.2 Legal Compliance

• Age verification — ensuring services are provided only to those aged 21 or above
• Conducting Anti-Money Laundering (AML) and Know Your Customer (KYC) processes
• Detecting and preventing fraudulent activity
• Complying with applicable laws and regulations

2.3 Service Improvement

• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Analysing user preferences when adding new games and services
• Responsible gaming management and identifying problematic gaming behaviour

2.4 Communication and Support

• Sending account notifications and transaction confirmations
• Providing 24/7 live chat support in Bengali
• Informing you about promotional offers and bonuses (with your consent only)
• Notifying you of important policy changes

dhak8 does not sell or rent your personal information to third parties. However, we may share information in certain circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers who carry out certain operations on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, fraud prevention, and game software supply. These partners are given limited access only to the information needed to carry out their specific services and are bound by strict confidentiality agreements.

3.2 Legal Requirements

We may be required to disclose information in response to a court order, government directive, or lawful request from a law enforcement agency.

3.3 Business Transfers

If dhak8 undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. We will notify users in advance in such circumstances.

dhak8 uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and security functions.
• Functional Cookies: Used to remember your preferred language, currency, and settings.
• Analytics Cookies: Collecting anonymous data to understand how the site is used and to make improvements.
• Fraud Prevention Cookies: For detecting unauthorised access and suspicious activity.

4.2 Cookie Controls

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt some core site functionality and you may not be able to log in properly.

dhak8 follows industry-leading standards to protect your information.

5.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption: all data transmission between your browser and our servers is encrypted.
• Your password is never stored in plain text — strong hashing algorithms are used.
• Regular security audits and vulnerability assessments are conducted.
• Access to financial information is strictly limited and controlled.

5.2 Organisational Safeguards

• Restricted access — only authorised staff can view your information.
• Staff receive regular training on data protection.
• We have a clear response plan in place for privacy breach incidents.

5.3 Data Retention Period

We retain your information for as long as your account is active or as required to fulfil legal obligations. Even after an account is closed, transaction records and identity verification information may be retained for a specified period in accordance with legal requirements.

You have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request details of what information we hold about you. Please contact our support team to request a copy of this information.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or by contacting the support team.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information cannot be deleted due to legal obligations.

6.4 Right to Object to Processing

You may object to your information being used for marketing purposes and opt out of promotional communications at any time.

6.5 Exercising Your Rights

To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable timeframe.

Our servers and service providers may be located in various countries. Your information may be transferred outside Bangladesh. In such cases we ensure that your information is handled in accordance with the protection standards described in this privacy policy. All our third-party service providers are contractually obligated to comply with strict data protection standards.

dhak8 is for users aged 21 or above only. We do not knowingly collect any information from minors. If we become aware that we hold information belonging to a minor, it will be deleted immediately and that account will be closed. Age verification is a mandatory part of our registration process.

We may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email address and publish the update date on the site. Continued use of the service after changes have been made will be taken as your acceptance of the new policy.

Copies of previous versions of the policy are kept and can be provided on request. We aim to give at least 30 days' notice before significant policy changes take effect.

Our platform may include software from game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). These third-party services have their own privacy policies. dhak8 is not responsible for the privacy practices of these third parties. We recommend reading their own privacy policies before using their services.

dhak8 monitors your gaming behaviour and may use this information as part of responsible gaming initiatives. If we notice that a user is displaying problematic gaming behaviour, we may provide support resources and, where necessary, impose account restrictions.

To learn more about responsible gaming, visit our Responsible Gaming page.